Terms & Conditions

Complaints must be made within 48 hours of delivery to Big on Flowers Co. Pty. Ltd.

Special delivery conditions apply to hospitals, hotels, ships, airports, funeral parlours, crematoria and cemeteries.

Should you have any further queries please call Big on Flowers Co. Pty. Ltd. at (03) 9531 5365 during business hours or email us at shop@bigonflowers.com.au.

Cancellations or alterations to orders must be made within 24 hours of ordering.

All prices are shown in Australian dollars & include all taxes, where applicable.

A $10 delivery fee will be added to your order. This fee covers delivery of your flowers or hampers. There is no more to pay.

The standard price is representative of the product pictured. The premium price (if selected) indicates an increase in size and/or flower or gourmet food or container value.

All Big on Flowers Co. Pty. Ltd. designs illustrated are a guide to the style of flowers, gourmet foods and gifts that will be delivered. Flowers, gourmet foods, containers and accessories may vary according to regional and seasonal availability, or when they do not meet our quality standards. Some items may not be suitable to be sent to tropical areas. In some cases, substitutions of equivalent value and quality may be necessary to fulfil your requirements.

In some cases, some flowers may be delivered in bud to provide longer enjoyment.

We have some specific terms and conditions for particular products sold on www.bigonflowers.com.au, so click on one of the appropriate headings below to read all about the things you should be aware of before purchasing:

For Products with Alcohol

Alcohol delivery is subject to State liquor laws. You must be 18 years or older to order or receive alcoholic beverages. Other licensing or delivery restrictions may apply in some States.

Valentine’s Day

Guaranteed Delivery

Big on Flowers Co. Pty. Ltd. guarantees delivery of Valentine’s Day (14 February) orders that are placed prior to 5.00pm (local time) on 13 February.

In some areas, due to the lack of available couriers on Valentine’s Day, 14 February, delivery of your Valentine’s Day gift may occur on 13 February. In these instances, and where possible, we will advise you of any change to your delivery date prior to delivery being made.

Please note that deliveries to remote and some regional areas are not covered by this guarantee. Please contact the Big on Flowers Co. Pty. Ltd. (03 9531 5365) for information regarding deliveries to remote or regional areas.

Specific Timed Deliveries

Big on Flowers Co. Pty. Ltd. is unable to guarantee specific timed deliveries on Valentine’s Day, 14 February. Requests for specific delivery times will be noted and every attempt will be made to meet these requests however we are unable to guarantee these requests.

Substitutions

Due to the large volume of orders placed for delivery on Valentine’s Day, Big on Flowers Co. Pty. Ltd. reserves the right to make substitutions to the requested arrangement style in order to ensure that your order is delivered. All substitutions will be made with appropriate products to the same value or greater value than the original order.

Order Alterations

As of 11.59pm (local time) on 11 February, Big on Flowers Co. Pty. Ltd. is unable to effect variations to orders for delivery on Valentine’s Day, 14 February. These variations include changes to delivery addresses, changes to card messages, changes to the originally requested product and changes to the recipient’s name.

Order Cancellations

As of 11.59pm (local time) on 11 February, Big on Flowers Co. Pty. Ltd. is unable to accept cancellations to orders for delivery on Valentine’s Day, 14 February.

Delivery Policy when the recipient is not at home to accept your gift

In situations where a recipient is not at home to accept your gift, our couriers will leave the item in a secure location if available at the delivery address.

Where a secure location cannot be identified, our couriers will leave a “not at home” card in the letterbox of the delivery address advising your recipient to contact Big on Flowers Co. Pty. Ltd. and the item will be returned to that florist.

Our Guarantee

Big on Flowers Co. Pty. Ltd. guarantees the freshness, flower quality and value of every order. Each arrangement delivered is created by a trained florist.

Delivery will be made on the date requested and every effort will be made to meet requests as to preferred times, but only funeral deliveries can be specific with regard to time.